Reference

What You Agree To When You Use cn99

These terms set out the rules that apply to your account, your transactions through JazzCash, Easypaisa, or Raast, and how we handle your data.

Jurisdiction-dependent accessAccount and wallet rulesData retention policyPakistan-eligible regions onlyContact rights explained
cn99 What You Agree To When You Use cn99
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We hold your account data only as long as necessary to operate your account and meet any applicable record-keeping obligations. You can request a summary of the personal data we hold by contacting support through email or live chat with your verified account details. All connections to cn99 are encrypted. Your login, payment data and transaction history are never shared with third parties except where required to process a JazzCash, Easypaisa, or Raast transaction or comply with a lawful request.

Cookie Policy

We use session and analytics cookies to keep your account active and measure how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every account login is protected by OTP verification sent to your registered mobile number. If you did not initiate a login, change your password immediately and contact support.

Data Retention

We retain transaction records — including JazzCash, Easypaisa and Raast payment logs — for the period required by applicable record-keeping obligations, then delete them securely.

Your Request Rights

You may request access to, correction of, or deletion of your personal data. Submit your request via email with your account ID and we will respond within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us for Legal or Account Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal dispute, our support team handles legal correspondence through the channels below. Keep your registered mobile number and account details ready — this speeds up any identity check we need to run before responding to sensitive account matters.

Email Support Send legal queries or data requests to our support email. Quote your registered account details and the specific clause or issue you are raising for a faster response.
Live Chat Our chat agents can escalate legal or account-related questions to the compliance team during active support hours. Start the conversation from within your logged-in account.
Account Help Centre The help section inside your account covers common legal questions — data access, account closure, and transaction disputes — with step-by-step paths for each request type.

Common Questions About Terms and Your Account Rights

These are the questions we get most often about how our legal terms apply to your account, your data and your rights as a cn99 account holder in Pakistan.

Access depends on local law and eligible regions. It is your responsibility to confirm that using the platform is lawful under the regulations that apply in your location before opening an account.

We collect the information you provide at registration — name, mobile number, and payment wallet details such as your JazzCash or Easypaisa number — and transaction data generated by your account activity.

Yes. Send a data access request to our support email with your account ID and registered mobile number. We will verify your identity and respond with the information we hold on your account.

Accounts may be temporarily suspended if we detect unusual activity, duplicate registrations, or a mismatch between your registered wallet number and the Easypaisa or JazzCash account used for deposits.

Contact us via live chat or email with your transaction reference number, the payment method used — JazzCash, Raast, or Easypaisa — and a description of the issue. Our team will investigate and respond in writing.

We retain records for the period required under applicable obligations, then delete them securely. You can ask for confirmation of our retention schedule by contacting the support team directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.